Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
đź“Ť Location & Transportation
1. What is the exact address of Empark Prime Hotel Beijing?
Our hotel is located at No. 2 Wangfujing Avenue, Dongcheng District, Beijing, China (100006) , directly on Beijing’s most iconic shopping street, Wangfujing. We are steps from Tiananmen Square , the Forbidden City , and Wangfujing Metro Station (Line 1) .
2. How far is Empark Prime Hotel from Beijing Capital International Airport (PEK)?
The hotel is approximately 25 kilometers (15.5 miles) from PEK, with a travel time of 45–60 minutes by taxi or airport shuttle. Our concierge can arrange airport transfers upon request.
3. Is there a metro station near the hotel?
Yes! Wangfujing Station (Line 1) is just a 3-minute walk from the hotel, providing direct access to Beijing’s major business and tourist hubs, including Beijing West Railway Station , Beijing CBD , and Olympic Park .
🛏️ Rooms & Accommodation
4. What types of rooms does Empark Prime Hotel offer?
We offer a range of accommodations, including Deluxe Rooms, Executive Rooms, Family Suites, Premier Suites, and Ambassador Suites , each designed for comfort, style, and functionality.
5. Do rooms have views of Wangfujing Avenue or the Forbidden City?
Most rooms offer panoramic city views of Wangfujing Avenue or serene courtyard vistas. Some Premier Suites and Ambassador Suites feature partial views of the Forbidden City’s rooftops.
6. Are there connecting rooms or interconnecting suites for families/groups?
Yes, we have Family Suites and select interconnecting rooms available for groups or families traveling together. Please request this during booking.
7. Is there a minimum age requirement to check-in?
Guests must be at least 18 years old with valid ID to check in. For underage guests, a parent or guardian must accompany them.
🍽️ Dining & Services
8. Does the hotel have on-site restaurants?
Yes! Our Garden Restaurant serves authentic Chinese cuisine and international dishes for breakfast, lunch, and dinner. We also offer 24-hour room service .
9. Is breakfast included in the room rate?
Breakfast is included for Executive Room and Suite guests in the Executive Lounge. For Deluxe Room guests, breakfast is available for an additional fee.
10. Are pets allowed at Empark Prime Hotel?
We welcome small pets with prior approval. A non-refundable pet fee applies. Contact us directly for details.
đź’Ľ Business & Events
11. Does the hotel have meeting/conference facilities?
Yes! We offer 1,500 sqm of flexible event space , including a Grand Ballroom , boardrooms, and breakout spaces. All venues are equipped with HD projectors, high-speed Wi-Fi , and simultaneous translation booths .
12. Can the hotel assist with event planning or catering?
Our dedicated Events Team provides full-service planning, including customized menus, décor, AV support, and multilingual coordinators. Learn more [here].
🧳 Guest Services & Policies
13. What are the check-in and check-out times?
Check-in: 3:00 PM | Check-out: 12:00 PM
Late check-out is available subject to availability and a fee.
14. Does the hotel offer free Wi-Fi?
Yes! High-speed complimentary Wi-Fi is available in all rooms, public areas, and meeting spaces.
15. What payment methods are accepted?
We accept Visa, Mastercard, American Express, UnionPay, Alipay, and WeChat Pay . Cash payments in CNY (RMB) are also accepted.
đź”’ Safety & Accessibility
Bonus FAQ: Is the hotel accessible for guests with disabilities?
Yes, we offer wheelchair-accessible rooms , elevators, and ramps. Contact us in advance to ensure proper arrangements.
Bonus FAQ: What safety measures are in place?
We follow strict hygiene protocols, including enhanced cleaning, contactless check-in options, and 24/7 security. Learn more about our health and safety initiatives .